Returns & Refunds

Physical Products

If you need to return or exchange any physical item purchased through this shop, you may do so if we receive your returned merchandise within 45 days of the date we shipped it to you. All returns and exchanges must be accompanied by (1) your customer name, (2) address, (3) whether you seek a return or an exchange, (4) reason for request, and (5) a contact phone number and email address. Please email us before shipping the item back. We will provide you the return address at that time.

If a refund is required at any time, we will issue your refund via the same payment method you used for purchase. Digital products are excluded from this refund policy. There are no refunds for digital products, only credits towards the purchase of other digital content such as classes, trainings, etc. Credits can not be applied towards the annual Sweet Fest Business Conference.

Digital Products, Classes, Trainings

If you are unable to attend this webinar live, it is your responsibility to watch the class recording prior to its removal which will be approximately 30 days from the class date. Failure to watch the recording within a timely manner is not appropriate grounds for a refund or reimbursement. There is a no refund policy in place for online classes, trainings, or any digital products.